We love our international customers! Yes, we ship internationally!
UK customers, we have partnered with Sharon Oliver of Craft Memories to offer Léa France®Stencils to you. Click here to be redirected to the Craft Memories website (www.leafranceuk.co.uk/) Please review the policies there, as they are different.
Make sure to read our international orders section below.
Standard Policy: We know you are excited to receive your stencils and get started! All orders are shipped within 2 business days, or faster when possible, unless otherwise indicated.
Orders shipped within the US take an average of 2-8 business days to arrive. If you have not received your order after 8 business days, please contact us at firstname.lastname@example.org so we can help you track your order.
Back Orders Policy: If you have one or several products in back order, your order will be held until we receive all the items in back orders. We ship everything at once. There are no separate shipments.
International Orders: International orders can take 10 – 45 business days, depending on the delivery options you select and the country you live in. If you have not received your order after 45 business days, please contact us at email@example.com.
If you select First Class Mail, there is no tracking after the parcel left USA and the tracking will be non existent until you receive your items, so we can't help you track your order.
If your order is urgent, we strongly recommend you choose Priority Mail when you place your order. We cannot inquire tracking or make the parcel go faster with First Class Mail service.
On the bright side, If you are not in a rush, First Class Mail is the most economical way to ship as long as you know it has some disadvantages (minimal tracking and no possible way for us to accelerate the delivery)
Please note that we have no control over international customs. We are obligated to declare all items as merchandise and are not liable for any custom fees or delays due to packages held at customs.
If you would like to know how much your order will cost to ship, simply use the “shipping calculator” in your shopping cart. Just enter your zip code and state, select your preferred shipping method, and then click the “Apply” button. Your shipping charges will be calculated before you enter any billing information.
Sometimes! Orders are generally shipped within 2 business days, but if it is really urgent, contact our Customer Support Team at firstname.lastname@example.org and they will let you know.
Once an order has shipped, you will receive an email with your order details and a tracking number.
You can also track your order in your order history. Just log into your account using your email address and password, and then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
It takes up to 24 hours for USPS to update their website. Check again later—it will show up!