FAQ

If you have a question and you don't find the answer in this FAQ section, send an email to orders@leafrance.com

No, we don’t. But we do our best to respond to all email inquiries within 24-48 hours and we have tried to answer all the most frequently asked questions in this section. If you still need help, send an email to orders@leafrance.com to reach our Customer SUCCESS Team.

All orders must be placed online via our Léa France® shop. Online orders are placed via our safe payment gateway, so we don’t accept payment in any other way.

Still need help? Contact us at orders@leafrance.com

You can edit your order at any time as long as we haven't shipped it yet. Please email us at orders@leafrance.com as soon as possible because we ship fast.

Léa France® does not offer wholesale pricing. That’s why you can’t find the templates in stores. But sometimes Carine will consider a discount on bulk purchases. Just send her an email at carine@leafrance.com.

LeaFrance.com is an Internet store only. Since customers are unable to physically visit a store, we strive to make shopping in our online store as close to the “real thing” as possible.

Many customers ask whether we have a print catalog. Since our collection changes constantly with new products, it would be impossible to update in print form. Although we do not have a print catalog, we offer a downloadable PDF you can print at home (printer friendly in back and white). It can be used as a wishlist or as an inventory list for what you already own, avoiding ordering duplicate products.

You can download the PDF here for free. Place the PDF in your cart, and check out. The really neat thing is that when we have added new products, you will automatically receive an updated PDF! No need to re-download!!

Since 2014, we have had to stop traveling to wonderful places and offer our products online only.

Léa France® accepts only one coupon code per order at this time.

Still need help?

Contact us at orders@leafrance.com

LeaFrance.com accepts all major credit cards – MasterCard, Visa, American Express and Discover, as well as PayPal.

We also accept Léa France® gift cards. Here is how to use one:

GIFT CARDS ARE ENTERED IN THE CHECKOUT PHASE, NOT IN THE SHOPPING CART.

Leafrance.com uses industry standard SSL encryption to ensure that privacy is ensured for each and every customer transaction. When you enter your credit card information, it is transmitted in an encrypted format, which is 100% secure and hacker-safe.

We love our international customers! Yes, we ship internationally. Make sure to read the “When can I expect to receive my order?” section below for more information about international delivery.

We currently ship to many countries outside the USA. If you do not see your country listed at checkout, please contact us at orders@leafrance.com.

Orders shipped within the USA take an average of 2–8 business days to arrive. If you have not received your order after 8 business days, please contact us at orders@leafrance.com so we can help you track it.

Pre Order Policy:

If your order contains one or more pre-order products, it will be held until all the pre-order items are available. Everything will be shipped together; we do not send separate shipments.

If you would like to receive the in-stock items sooner, please place two separate orders: one for the in-stock items and one for the pre-order items.

International Orders:

Delivery time depends on the shipping option you select:

• Orders shipped internationally from our Florida warehouse generally take 10–25 business days.
• Orders delivered through a Léa France local representative generally take 2–8 business days.

If your order has not arrived within the standard delivery time for your selected shipping option, please contact us at orders@leafrance.com so we can help you track it.

For international orders shipped from our Florida warehouse, please note that we have no control over customs processing. We recommend checking the customs charges and requirements for your country. We are required to declare all items as merchandise and are not responsible for customs fees or delays caused by parcels being held at customs.

Once an order has shipped, you will receive an email with your order details and a tracking number. You can also track your order in your order history. Just log into your account using your email address and password, and then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.

We are not responsible when the wrong mailing address is provided at checkout. Make sure you are entering the correct mailing address and contact us IMMEDIATELY if you notice an error. Once the parcel ships, we are unable to correct details or redirect the parcel.

We are not responsible for anything happening once the parcel is received with proof of delivery. Our parcels do not fit in most mailboxes, so please talk with your delivery person if it is okay to leave it at the front door if you are not home. If not, leave a note for them.

It can take 24 hours for the postal system to update tracking. Please be patient and try again.

We offer a 60-day, no-questions-asked Money-Back Guarantee on the merchandise.

If you decide to return an order, we will refund the merchandise amount once the items are received and inspected.

Please note that shipping fees are not refundable, as they cover the cost of shipping the parcel.

If you would like to return an order (or items from an order), please read our full return instructions below and contact us at orders@leafrance.com before sending the items back so we can process your return properly.

We have a 60-day return policy.

Items returned must be unused and in their original shipping condition. Products that are bent, opened, or used cannot be accepted.

The merchandise you return must still be available in our current online catalog and not be discontinued.

Please do not use a regular envelope to ship back your products, as they may get damaged and we will not be able to issue a refund.

If you kept the original envelope we shipped the products in and it is still in good condition, you may use it for your return.

Return shipping costs are the responsibility of the customer, even if your order originally qualified for free shipping.

Items purchased more than 60 days ago cannot be refunded.

Mail your product(s) backto this address:

We recommend you ship returns via USPS First Class Package, because it includes tracking. We can’t refund merchandise never received.

Our warehouse processes orders very quickly so they can ship as soon as possible.

If you need to modify or cancel your order, please contact us as soon as possible at orders@leafrance.com.

Once an order has been processed or shipped, we are unfortunately no longer able to make changes or cancellations.

If your order has already shipped, you are welcome to return the merchandise according to our return policy.

It depends on the weight of the package and where you live. Generally, the prices vary from $4.50 to $8.95 (US only).

Definitely! You have the option of exchanging an order instead of returning it for a refund. Email us at orders@leafrance.com and we will gladly share more details on how to process the exchange.

Please note that an exchange requires a return of the original order within 60 days; after you email us, just follow the instructions for processing a return.

Seasonal Stencils are released once a year, every summer and you can only pre-order them. This means they are cut on demand - we do not carry stock year-round. Turnaround time for delivery is 6-8 weeks after the sale closes.

If you would like to know when Seasonal Stencils are being released, visit this page and sign up for our notification list to receive an email when the Seasonal Stencils are about to come out!

Still need help? Contact orders@leafrance.com

Not at all.

Léa France stencils are designed to guide you step by step, so you can create beautiful scrapbook layouts even if you don’t consider yourself artistic.

The stencil helps you place your photos and design elements so everything fits together naturally. Many scrapbookers tell us they waited a long time before trying the stencils because the layouts looked intricate — and later wished they had tried them sooner.

Once you try the system, you’ll see how easy and fun it is to create professional-looking layouts.

If you are new to Léa France stencils, we recommend starting with the Léa France Starter Kit.

The Starter Kit is designed to introduce you to the Léa France layout system and includes everything you need to create your first scrapbook pages.

Once you feel comfortable with the system, you can explore the rest of our stencil collection and create many different styles of layouts.

Many scrapbookers start with the Starter Kit and quickly discover how versatile the system is for creating many different pages.

You only need a few basic scrapbooking tools:

• Your Léa France stencil
• Photos
• Patterned paper or cardstock
• A pencil for tracing
• Scissors or a craft knife
• Adhesive or glue

That’s it.

Because the stencil guides the placement of your photos and papers, you don’t need special tools or advanced techniques to create beautiful layouts.

Léa France stencils are part of a simple layout system designed to make scrapbooking easy and enjoyable.

First, place the stencil on your photos and papers and trace the shapes.
Then cut the pieces and follow the layout guide to assemble your page.

The stencil shows you exactly where each photo and design element goes, making it easy to create balanced and visually pleasing layouts.

The result is a scrapbook page that looks detailed and artistic — but is actually very simple to create.

You can create many different layouts with a single Léa France stencil.

The stencil gives you the structure for your page, but the final result changes depending on the photos, papers, colors, and embellishments you choose.

Many scrapbookers use the same stencil again and again to create completely different layouts. Even when following the same design, the pages look unique because each memory and paper combination is different.

Many scrapbookers also tell us they go back to their favorite stencils again and again, creating new layouts each time.

Your stencil becomes a creative tool you can reuse for years, helping you design beautiful scrapbook pages quickly and easily.

1. Login to your account and click on your name to display the drop-down menu
2. Click on "My Rewards"
3. Click on "Earn Points". You will see your personal referral code to share via email, Facebook and Pinterest.
4. These codes are not to be mass posted inside Facebook Groups. They are for personal friends ONLY and they must be first-time customers.