FAQ

US ORDERS

Carriers are having extreme difficulties to guarantee any delivery. Shipments are delayed and might not have any tracking BUT they are not getting lost, they just arrive late.  We have noticed improvements through May 2021, so we are hopeful things will be back to normal soon!

If you would like to add "signature upon receipt of parcel",  see more details under Confirmation/Tracking - How can I track my order.

 

INTERNATIONAL ORDERS

Because orders were taking more than 3 months to arrive when shipped form the US during Covid, we put in place new shipping systems.

** NEW SHIPPING SYSTEMS **

UK:  As of June 2, 2021, we are pleased to announce we restart to ship to UK with a new TRIAL shipping system and we take care of the customs! 

CanadaThe new shipping involves a transit through  Toronto, Ontario, so you do not have to worry about paying customs.

Australia and New Zealand: Your orders involve a transit through France, meaning you do not have to worry about waiting 3 months for your orders.

Europe: Your orders transit through France, so you do not have to worry about paying customs. 

 

CONTACT

If you have a question and you don't find the answer in this FAQ section, send an email to orders@leafrance.com

No, we don’t. But we do our best to respond to all email inquiries within 24-48 hours and we tried to answer all the most frequently asked questions in this section. If you still need help, send an email to orders@leafrance.com to reach our Customer SUCCESS Team.

ORDERING

All orders must be placed online via our Léa France®shop. Online orders are placed via our safe payment gateway, so we don’t accept payment any other way.

Still need help? Contact us at orders@leafrance.com

You can edit your order at anytime as long as we haven't ship it yet by logging into your account.

Still need help?  Contact us at orders@leafrance.com

Léa France® does not offer wholesale pricing. That’s why you can’t find the templates in stores. But, sometimes Carine will consider a discount on bulk purchases. Just send her an email at carine@leafrance.com.

LeaFrance.com is an Internet store only. Since customers are unable to physically visit a store, we strive to make shopping in our online store as close to the “real thing” as possible.

Many customers inquire as to whether or not we have a print catalog. Since our collection changes constantly with new products, it would be impossible to update in print form. Although we do not have a print catalog, we offer a downloadable PDF you can print at home (printer friendly in back and white). It can be used as a wishlist or as an inventory list for what you already own, avoiding ordering duplicate products.

You can download the PDF here for free.  Place the PDF in your cart, and check out.  The really neat thing is when we have added new products, you will automatically receive an updated PDF!  Ne need to re-download!!

Since 2014, we had to stop traveling to wonderful places  and offer our products online only.

Léa France® accepts only one coupon code per order at this time.

Still need help?

Contact us at orders@leafrance.com

Payment

LeaFrance.com accepts all major credit cards – MasterCard, Visa, American Express and Discover, as well as PayPal.

We also accept Léa France® gift cards.  Here is how to use one:

GIFT CARDS ARE ENTERED IN THE CHECK OUT PHASE NOT IN THE SHOPPING CART.

Leafrance.com uses industry standard SSL encryption to ensure that privacy is ensured for each and every customer transaction. When you enter your credit card information it is transmitted in an encrypted format, which is 100% secure and hacker safe.

Shipping

We love our international customers! Yes, we ship internationally! Make sure to read "when can I expect to receive my order?" section for international orders.

We currently ship to many countries outside USA. If you don't find your country listed, please contact us at orders@leafrance.com

On a side note, we are no longer offering shipping to South Africa due to parcels lost too many times.

DUE TO COVID-19, shipment deliveries have been inconsistent especially for international orders.

We have a new shipping process in place for international orders to try to minimize the extremely long delays. With this new system, you will NOT receive any tracking until your parcel leaves France or Canada depending on the country you live in. 

For Canada, you will be sent a Canada Post tracking number once the order is on its way to you within Canada, NOT when it leaves USA. 

Due to Covid-19, the policies listed below are NOT VALID at this time, in terms of expected delivery time frame, until they come back to normal - which we ALL hope will be very soon !!

Standard Policy: We know you are excited to receive your stencils and get started! All orders are usually shipped within 2 business days, or faster when possible, unless otherwise indicated.

Orders shipped within the US take an average of 2-8 business days to arrive. If you have not received your order after 8 business days, contact us at orders@leafrance.com so we can help you track your order.

Pre Order Policy: If you have one or several products in pre order, your order will be held until we receive all the items in pre orders. We ship everything at once. There are no separate shipments. If you are in a hurry to receive some of your items, please place 2 orders - one with in stock items, and one with pre order items.

International Orders: International orders can take 10 – 25 business days, depending on the delivery options you select. If you have not received your order after 25 business days, contact us at orders@leafrance.com so we can help you track your order.

For all international orders, please note that we have no control over international customs. We recommend familiarizing yourself with the customs charges required for your Country. We are obligated to declare all items as merchandise and are not liable for any custom fees or delays due to packages held at customs.

Confirmation / Tracking

Once an order has shipped, you will receive an email with your order details and a tracking number.  You can also track your order in your order history. Just log into your account using your email address and password, and then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.

We are not responsible when the wrong mailing address is provided at the check out. Make sure you are entering the correct mailing address and contact us IMMEDIATELY if you notice an error. Once the parcel ships, we are unable to correct details or redirect the parcel.

We are also not responsible for anything happening once the parcel is received with proof of delivery. Our parcels do not fit in most mailboxes, so please talk with your delivery person if it is okay to leave it at the front door if you are not home. If not, leave a note for them. You can also upgrade your shipping at checkout to include signature confirmation with your delivery.

It can take 24 hours for the postal system to update tracking.  Please be patient and try again.

It takes up to 24 hours for USPS and Canada Post to update their websites. Check again later—it will show up!

Returns & Exchanges

We have a 30-days, no questions asked, 100% Money-Back Guarantee!

If you would like to return an order (or items from an order) please read our full return policy below and contact us at orders@leafrance.com.  Any other questions about returns, please emails us at the address above.

The merchandise you return must be in the current online catalog, and not discontinued.The products must be returned in original shipping condition. Templates that are bent, opened, or used can’t be accepted. Do not use a regular envelop to ship back your products, they will get damaged and we won't be able to issue a refund.

If you kept the original envelop we shipped the products with and it's still in good condition you can use it for your return.

You will need to pay for the shipping to return the merchandise to Léa France® even if you had free shipping when you ordered it.

You just need to mail your product(s) back in a sturdy envelope—preferably in the sturdy white envelope they came in–and ship it to this address (US ORDERS):
Lea France
27702 Crown Valley Parkway Suite D-4
PO BOX #103
Ladera Ranch, CA 92694

We recommend you ship returns via USPS First Class Package, because it includes tracking. We can’t refund merchandise never received.

In Canada, ship to this address, using a padded bubble mailer:

Lea France Canada
358 Jones Street East
PO BOX #3131
St. Marys, ON N4X 1A7

We recommend you ship returns via Canada Post Small Parcel, because it includes tracking and insurance. We can’t refund merchandise never received.

Upon receipt of the product, unused, and in original condition, we will process your refund within 7 business days.
Please try to include proof of purchase in your shipment: an email with the order confirmation or the printed packing slip if you kept it, or your name, order number and date of purchase.

It depends on the weight of the package and where you live. Generally, the prices vary from $4.50 to $8.95 (US only). In Canada the prices range from $11 to $20 CAD depending on which province you live in and the weight of the parcel.

Definitely! You have the option of exchanging an order instead of returning it for a refund. Email us at orders@leafrance.com  and we will gladly share more details on how to process the exchange.

Please note that an exchange requires a return of the original order within 30 days; after you email us, just follow the instructions for processing a return.

Seasonal Stencils

Seasonal Stencils are released once a year, every summer and you can only pre-order them.  This means they are cut on demand - we do not carry stock year-round.  Turnaround time for delivery is 6-8 weeks after the sale closes.

If you would like to know when Seasonal Stencils are being released, visit this page and sign up for our notification list to receive an email when the Seasonal Stencils are about to come out!

Still need help? Contact orders@leafrance.com

 

  1. Login to your account and click on your name to display the drop-down menu
  2. Click on "My Rewards"
  3. Click on "Earn Points". You will see your personal referral code to share via email, Facebook and Pinterest.
  4. These codes are not to be mass posted inside Facebook Groups.  They are for personal friends ONLY and they must be first time customers.
see below Account Access Rewards