Returns & Exchanges
What is your return policy?
We have a 30-days, no questions asked, 100% Money-Back Guarantee!
If you would like to return an order (or items from an order) please read our full return policy below and contact us at orders@leafrance.com
How do I return my product(s)?
The merchandise you return must be in the current online catalog, and not discontinued. The products must be returned in original shipping condition. Templates that are bent, opened, or used can’t be accepted. Do not use a regular envelop to ship back your products, they will get damaged and we won't be able to issue a refund.
If you kept the original envelop we shipped the products with and it's still in good condition you can use it for the return.
You will need to pay for the shipping to return the merchandise to Léa France® even if you had free shipping when you ordered it.
You just need to mail your product(s) back to this address:
Lea France
27702 Crown Valley Parkway Suite D-4
PO BOX #103
Ladera Ranch, CA 92694
We recommend you ship returns via USPS Priority mail, because it includes tracking and insurance. You can also use First Class Mail with no insurance. Please note: we can’t refund merchandise never received.
Upon receipt of the product, unused and in original condition, we will process your refund within 7 business days.
Include your proof of purchase in your shipment: an email with the order confirmation or the printed packing slip if you kept it, or your name, order number and date of purchase.
What are the shipping charges for returning an order?
It depends on the weight of the package and where you live. Generally, the prices vary from $3.50 to $8.95 (US only).
Can I exchange my order instead of returning it?
Definitely! You have the option of exchanging an order instead of returning it for a refund. Please email orders@leafrance.com and we will gladly share more details on how to process the exchange.
Please note that an exchange requires a return of the original order within 30 days; after you email us, just follow the instructions for processing a return.