This is Carine the owner of the company. I am so sorry to hear you never received your order.
First of all, I want you to know my team didn't ignore your ema... view moreils in any way. Did you use the contact form or did you email directly to firstname.lastname@example.org?
I will also email you right now using email@example.com to make sure you saw my answer here. Please check your spam if you don't see my email. I was able to check your order and it was delivered in Virginia state in a town called HERDNON and here is the tracking tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111202079557484500
But my concern is that the billing address is in California but the shipping was in Virginia. Also most of the times when USPS delivers and the person didn't receive it it's because it was delivered to the neighbor and if they are away they might not even realized they got a parcel that was not for them. I hope this is what happened.
I called USPS service and they confirmed it was delivered at on 3:27 pm on June 4th on the front porch. view less
5 *'s all the way for every item I have gotten. The stencils represent a challenge for me and after a layout is done those who see it are amazed. Pretty proud of myself. ;-) Thank ... view moreYOU for elevating my game and making it so much fun. view less
A: Hi Janice
Every machine is different but for all of them it\'s a question on playing with thickness and layers you add to the machine.
All my dies are the same thickness so once you find the right set up for one then all the other dies will work the same.
Hope this helps Carine
A: We receive them on April 21st. The manufacturer of my dies is still open and the shipment arrives soon. I have the dies back in stock in the store so you can order them and we will ship as soon as we receive them on the 21st.