Do you offer shipping outside the USA?
We love our international customers! Yes, we ship internationally!
UK customers, we have partnered with Sharon Oliver of Craft Memories to offer Léa France®Stencils to you. Click here to be redirected to the Craft Memories website (www.leafranceuk.co.uk/) Please review the policies there, as they are different.
When can I expect to receive my order?
Standard Policy: We know you are excited to receive your stencils and get started! All orders are shipped within 2 business days, or faster when possible, unless otherwise indicated.
Orders shipped within the US take an average of 2-8 business days to arrive. If you have not received your order after 8 business days, please contact us at firstname.lastname@example.org so we can help you track your order.
Back Orders Policy: If you have one or several products in back order, your order will be held until we receive all the items in back orders. We ship everything at once. There are no separate shipments.
International Orders: International orders can take 10 – 25 business days, depending on the delivery options you select. If you have not received your order after 25 business days, please contact us at email@example.com so we can help you track your order.
For all international orders, please note that we have no control over international customs. We recommend familiarizing yourself with the customs charges required. We are obligated to declare all items as merchandise and are not liable for any custom fees or delays due to packages held at customs.
How much does shipping cost?
If you would like to know how much your order will cost to ship, simply use the “shipping calculator” in your shopping cart. Just enter your zip code and state, select your preferred shipping method, and then click the “Apply” button. Your shipping charges will be calculated before you enter any billing information.
Can I expedite my shipping?
Sometimes! Orders are generally shipped within 2 business days, but if it is really urgent, contact our Customer Support Team at firstname.lastname@example.org and they will let you know.
How can I track my order?
Once an order has shipped, you will receive an email with your order details and a tracking number.
You can also track your order in your order history. Just log into your account using your email address and password, and then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.
I just received an email with my tracking number and the number shows “No information found.” How is that possible?
It takes up to 24 hours for USPS to update their website. Check again later—it will show up!