Frequently Asked Questions

Contact/Support

**** CONTACT ****

How do I contact Léa France® team?

If you have a question and you don't find the answer in this FAQ, fill out this contact form.

Do you offer Live Chat support or phone support?

No, we don’t. But we do our best to respond to all email inquiries within 24 hours and we tried to answer all the most frequently asked questions in this section. If you still need help, fill out this contact form to be in touch with the customer service.

**** ORDERING ****

Can I place a Fax, phone, or mail order?

All orders must be placed online via our Léa France®shop. Online orders are placed via our safe payment gateway, so we don’t accept payment any other way.

Still need help? Fill out this contact form.

I need to make an adjustment to my order. What do I do?

You can edit your order at anytime if we haven't ship it yet by login into your account.

Still need help? Fill outthis contact form.

Do you sell wholesale?

Léa France® does not offer wholesale pricing. That’s why you can’t find the templates in stores. But, sometimes Carine will consider a discount on bulk purchases. Just send her an email at carine@leafrance.com.

Do you have a “walk-in” store?

LeaFrance.com is an Internet store only. Since customers are unable to physically visit a store, we strive to make shopping in our online store as close to the “real thing” as possible.

Do you have a print catalog?

Many customers inquire as to whether or not we have a print catalog. Since our collection changes consistently with new products it would be impossible to update in print form. Although we do not have a print catalog, we offer a downloadable PDF you can print at home (printer friendly in back and white) and it can be used as a wishlist or as a reference for what you already own avoiding ordering duplicate products. 

You can download the PDF here for free, just place the PDF in your cart and when we will have new products, you will receive automatically a new updated PDF.

  

Do you exhibit to scrapbooking conventions?

By the past we were traveling to wonderful places but we had to stop and offer our products online only since 2014. 

Can I use more than one coupon on an order?

Léa France® accepts multiple coupon codes. Please see how to use them below.

VERY IMPORTANT: YOU NEED TO APPLY ALL YOUR CODES ON THE CART PAGE BEFORE THE CHECK OUT.IT WON"T WORK ON THE CHECK OUT PAGE.

 

Still need help? Fill out this contact form.

**** PAYMENT *****

Payment Methods

LeaFrance.com accepts all major credit cards – MasterCard, Visa, American Express and Discover – and PayPal.

 

Is your site secure?

Leafrance.com uses industry standard SSL encryption to ensure that privacy is ensured for each and every customer transaction. When you enter your credit card information it is transmitted in an encrypted format, which is 100% secure and hacker safe.

**** SHIPPING ****

Do you offer shipping outside the USA?

We love our international customers! Yes, we ship internationally!

We currently ship to many countries outside USA. If you don't find your country listed, please fill outthis contact form.

When can I expect to receive my order?

 

DUE TO COVID 19, shipments have been inconsistent especially for international orders.

We have a new shipping for international orders, with this new system, you will NOT receive any tracking until the parcel is 10 days away from your home. 

All the following below is not valid anymore in terms of expected delivery time frames until shipments come back to normal and we ALL hope very soon !! 

Standard Policy: We know you are excited to receive your stencils and get started! All orders are shipped within 2 business days, or faster when possible, unless otherwise indicated.

Orders shipped within the US take an average of 2-8 business days to arrive. If you have not received your order after 8 business days, please fill outthis contact form so we can help you track your order.

Pre Order Policy: If you have one or several products in pre order, your order will be held until we receive all the items in pre orders. We ship everything at once. There are no separate shipments. If you are in a hurry to receive some of your titers, please place 2 orders one with in stock items and one with pre order items.

International Orders: International orders can take 10 – 25 business days, depending on the delivery options you select. If you have not received your order after 25 business days, please fill outthis contact form so we can help you track your order.

For all international orders, please note that we have no control over international customs. We recommend familiarizing yourself with the customs charges required. We are obligated to declare all items as merchandise and are not liable for any custom fees or delays due to packages held at customs.

How much does shipping cost?

If you would like to know how much your order will cost to ship, simply use the “shipping calculator” in your shopping cart. Just enter your zip code and state, select your preferred shipping method, and then click the “Calculate Shipping Rates” button. Your shipping charges will be calculated before you enter any billing information.

Can I expedite my shipping?

Sometimes! Orders are generally shipped within 2 business days, but if it is really urgent, fill outthis contact form and write URGENT in the subject line and we will let you know.

**** CONFIRMATION/TRACKING ****

How can I track my order?

Once an order has shipped, you will receive an email with your order details and a tracking number.

You can also track your order in your order history. Just log into your account using your email address and password, and then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.

I just received an email with my tracking number and the number shows “No information found.” How is that possible?

It takes up to 24 hours for USPS to update their website. Check again later—it will show up!

 

**** RETURNS & EXCHANGES ****

What is your return policy?

We have a 30-days, no questions asked, 100% Money-Back Guarantee!

If you would like to return an order (or items from an order) please read our full return policy below and contact us at orders@leafrance.com

Still need help? Fill out this contact form.

How do I return my product(s)?

The merchandise you return must be in the current online catalog, and not discontinued. The products must be returned in original shipping condition. Templates that are bent, opened, or used can’t be accepted. Do not use a regular envelop to ship back your products, they will get damaged and we won't be able to issue a refund.

If you kept the original envelop we shipped the products with and it's still in good condition you can use it for your return.

You will need to pay for the shipping to return the merchandise to Léa France® even if you had free shipping when you ordered it.

You just need to mail your product(s) back in a sturdy envelope—preferably in the sturdy white envelope they came in–and ship it to this address:
Lea France
27702 Crown Valley Parkway Suite D-4 
PO BOX #103
Ladera Ranch, CA 92694

We recommend you ship returns via USPS Priority mail, because it includes tracking and insurance. We can’t refund merchandise never received.

If you prefer using First Class Mail this is OK but there is no insurance provided in case of loss.
Upon receipt of the product, unused, and in original condition, we will process your refund within 7 business days.        
Please try to include proof of purchase in your shipment: an email with the order confirmation or the printed packing slip if you kept it, or your name, order number and date of purchase.

What are the shipping charges for returning an order?

It depends on the weight of the package and where you live. Generally, the prices vary from $4.50 to $8.95 (US only).


Can I exchange my order instead of returning it?

Definitely! You have the option of exchanging an order instead of returning it for a refund. Fill outthis contact form and we will gladly share more details on how to process the exchange.

Please note that an exchange requires a return of the original order within 30 days; after you email us, just follow the instructions for processing a return.

 

**** SEASONAL STENCILS ****

Seasonal Stencils are released once a year even summer and you can only pre-order them.

If you would like to know when Seasonal Stencils are being released, sign up hereand you will receive an email when new Seasonal Stencils are about to come out!

Still need help? Fill out this contact form.

 

**** REWARDS & REFERRAL PROGRAM *****

How does the Rewards work?

You need to create a store account or login to your existing account if you already have one.

Once you are login, you need to click on "My Rewards" as show below.
1. Login
2.Click on your name at the top navigation bar and a drop-down menu will display.
3.Click on My Rewards.
4. Click on FAQ if you don't know how to use your points.

 

 

 

 

 

How do I refer a friend?
 
1. Login to your account and click on your name to display the drop-down menu
2. Click on "My Rewards"
3. Click on "Earn Points". You will see your personal referral code to share via email, Facebook and Pinterest.
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