Frequently Asked Questions

Contact/Support

How do I contact Léa France® team?

If you have a question regarding orders, email orders@leafrance.com and our customer support team will respond within 24 hours. For all other inquiries, email carine@leafrance.com and Carine Soriano, the owner, will get back to you.

What do I do if I’m having trouble ordering?

We’re sorry you are having a hard time! For technical issues regarding online ordering, email: orders@leafrance.com and you will get an answer within 24 hours.

Do you offer Live Chat support or phone support?

No, we don’t. But we do our best to respond to all email inquiries within 24 hours

Seasonal Stencils

Seasonal Stencils are released around seasons or holidays and are available for a limited time only. Stencils in stock are shipped right away, and back ordered stencils are shipped up to 3 weeks after your order.

If you would like to know when Seasonal Stencils are being released, sign up hereand you will receive an email when new Seasonal Stencils are about to come out!

Ordering

Can I place a Fax, phone, or mail order?

All orders must be placed online via our Léa France®shop. Online orders are placed via our safe payment gateway, so we don’t accept payment any other way.

I need to make an adjustment to my order. What do I do?

For any adjustments to an order, contact our customer support team at orders@leafrance.com.

Do you sell wholesale?

Technically, no, Léa France® does not offer wholesale pricing. That’s why you can’t find the templates in stores. But, sometimes Carine will consider a discount on bulk purchases. Just send her an email at carine@leafrance.com.

Do you have a “walk-in” store?

LeaFrance.com is an Internet store only. Since customers are unable to physically visit a store, we strive to make shopping in our online store as close to the “real thing” as possible.

Can I use more than one coupon on an order?

Léa France® only accepts 1 coupon code per order.

Payment

Payment Methods

LeaFrance.com accepts all major credit cards – MasterCard, Visa, American Express and Discover – and PayPal.

Is your site secure?

Leafrance.com uses industry standard SSL encryption to ensure that privacy is ensured for each and every customer transaction. When you enter your credit card information it is transmitted in an encrypted format, which is 100% secure and hacker safe.

Shipping

Do you offer shipping outside the USA?

We love our international customers! Yes, we ship internationally!

UK customers, we have partnered with Sharon Oliver of Craft Memories to offer Léa France®Stencils to you. Click here to be redirected to the Craft Memories website. Please review the policies there, as they are different.

When can I expect to receive my order?

Standard Policy: We know you are excited to receive your stencils and get started! All orders are shipped within 2 business days, or faster when possible, unless otherwise indicated.

Orders shipped within the US take an average of 2-8 business days to arrive. If you have not received your order after 8 business days, please contact us at orders@leafrance.com so we can help you track your order.

Back Orders Policy: If you have one or several products in back order, your order will be held until we receive all the items in back orders. We ship everything at once. There are no separate shipments.

International Orders: International orders can take 10 – 25 business days, depending on the delivery options you select. If you have not received your order after 25 business days, please contact us at orders@leafrance.com so we can help you track your order.

For all international orders, please note that we have no control over international customs. We recommend familiarizing yourself with the customs charges required. We are obligated to declare all items as merchandise and are not liable for any custom fees or delays due to packages held at customs.

How much does shipping cost?

If you would like to know how much your order will cost to ship, simply use the “shipping calculator” in your shopping cart. Just enter your zip code and state, select your preferred shipping method, and then click the “Apply” button. Your shipping charges will be calculated before you enter any billing information.

Can I expedite my shipping?

Sometimes! Orders are generally shipped within 2 business days, but if it is really urgent, contact our Customer Support Team at orders@leafrance.com and they will let you know.

Confirmation/Tracking

How can I track my order?

Once an order has shipped, you will receive an email with your order details and a tracking number.

You can also track your order in your order history. Just log into your account using your email address and password, and then click on your order number in your order history. The tracking number will appear under the Status & Tracking column. If you click on the link, it will take you to the tracking information for your order.

I just received an email with my tracking number and the number shows “No information found.” How is that possible?

It takes up to 24 hours for USPS to update their website. Check again later—it will show up!

Returns & Exchanges

What is your return policy?

We have a 30-days, no questions asked, 100% Money-Back Guarantee!

If you would like to return an order (or items from an order) please read our full return policy below and contact us at orders@leafrance.com

How do I return my product(s)?

The merchandise you return must be in the current online catalog, and not discontinued. The products must be returned in original shipping condition. Templates that are bent, opened, or used can’t be accepted.

You will need to pay for the shipping to return the merchandise to Léa France® even if you had free shipping when you ordered it.

You just need to mail your product(s) back in a sturdy envelope—preferably in the sturdy white envelope they came in–and ship it to this address:
Lea France
27702 Crown Valley Parkway Suite D-4 
PO BOX #103
Ladera Ranch, CA 92694

We recommend you ship returns via USPS Priority mail, because it includes tracking and insurance. We can’t refund merchandise never received.
Upon receipt of the product, unused and in original condition, we will process your refund within 7 business days.        
Please try to include proof of purchase in your shipment: an email with the order confirmation or the printed packing slip if you kept it, or your name, order number and date of purchase.

What are the shipping charges for returning an order?

It depends on the weight of the package and where you live. Generally, the prices vary from $4.50 to $8.95 (US only).

Can I exchange my order instead of returning it?

Definitely! You have the option of exchanging an order instead of returning it for a refund. Please email orders@leafrance.com and we will gladly share more details on how to process the exchange.

Please note that an exchange requires a return of the original order within 30 days; after you email us, just follow the instructions for processing a return.